Mobile money enabled cash assistance: User journeys in Burundi

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Type de document: Rapports et evaluations
Type de document: English
Date de publication: 14 December 2020 (3 years ago)
Créé: 14 December 2020 (3 years ago)
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Mobile money enabled cash assistance: User journeys in Burundi

Type de document: Rapports et evaluations
Langue(s): English
This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid. It provides insights into key recipient characteristics, the main “touchpoints” along the user journey, and the factors that enhance and/or frustrate the user experience.

Sectors

  •  Livelihood & Social Stability
Télécharger  (PDF, 4.53 MB)