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Basic Assistance Working Group Meeting November 2022 -Minutes
documentBasic Assistance Working Group Meeting November 2022 -MinutesPublish date: 14 November 2022 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Ukraine Situation - Moldova: Operations Update (1 November 2022)
document
Create date: 14 November 2022 (1 year ago) -
Tool 2.2.3 - Digital Participatory Tool Checklist
documentProfile: The MENA Digital Participatory Tool Checklist includes a non-exhaustive list of actions that should be considered when planning to implement the Tool in each of the three programme cycle phas...Publish date: 29 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 3.2.1 - Handbook for Communication with Communities (CwC)
documentProfile: The Handbook provides contextualized guidance on how to design and implement an effective two-way communication strategy. It is available in English, Arabic and French. Why to Use the Tool: T...Publish date: 28 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 3.2.3 - Information Board - Concept and Standard Operating Procedures – UNHCR Türkiye
documentProfile: UNHCR Türkiye has developed Standard Operating Procedures (SOPs) for its dedicated two-way communication Facebook page, referred to as “UNHCR Türkiye Information Board”. The page targets refu...Publish date: 26 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.1.1 - UNHCR Yemen Feedback, Complaints and Response Mechanism SOP – referred to as Complaint and Feedback Mechanism
documentUNHCR Yemen’s FCRM – referred to as Complaint and Feedback Mechanism (CFM) - includes different ways refugees, asylum-seekers, internally displaced and stateless people, and returnees, can submit fee...Publish date: 20 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Information Board - Concept and SOPs
documentUNHCR MENA AAP Toolkit: Strengthening Inclusion and Accountability to Affected Populations - AnnexesPublish date: 14 November 2022 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.3 - Feedback, Complaints and Response Mechanisms (FCRM) Guidance – UNHCR Syria
documentProfile: The Tool provides the standards for operating a FCRM in Syria. It was designed to support UNHCR’s partners and grassroots organizations to establish and assess their own FCRM. It includes key...Publish date: 10 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.1.2 - UNHCR Jordan Feedback, Complaints and Response Mechanism SOP – referred as SOP on Petitions and Complaint Boxes
documentProfile: The UNHCR Jordan FCRM SOP was developed to operationalize the decision to re-open the feedback and complaint boxes after COVID-19. The SOP provides detailed information on how to improve the ...Publish date: 19 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.4.1 - Community Centre Satisfaction Survey – UNHCR Syria
documentProfile: The Tool is a survey to measure performance and adequacy of the services provided to internally displaced people in Syria. The Tool was tested with 1,600 users and the outcomes guided learnin...Publish date: 5 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago)