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Tool 4.4.1.2 - UNHCR Jordan Feedback, Complaints and Response Mechanism SOP – referred as SOP on Petitions and Complaint Boxes
documentProfile: The UNHCR Jordan FCRM SOP was developed to operationalize the decision to re-open the feedback and complaint boxes after COVID-19. The SOP provides detailed information on how to improve the ...Publish date: 19 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.4.1 - Community Centre Satisfaction Survey – UNHCR Syria
documentProfile: The Tool is a survey to measure performance and adequacy of the services provided to internally displaced people in Syria. The Tool was tested with 1,600 users and the outcomes guided learnin...Publish date: 5 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.6 - Standard Operating Procedures Outline for Addressing Fraud Committed by forcibly displaced and stateless persons
documentProfile: The Tool is a template to develop an SOP for addressing fraud committed by forcibly displaced and stateless people, as per the UNHCR's Policy on Addressing Fraud Committed by Persons of Conc...Publish date: 24 February 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.1.3 - UNHCR Iraq Multi-channel Feedback, Complaints and Response Mechanism SOP
documentProfile: The SOP consolidates all FCRM channels (referred to as Complaints and Feedback Mechanisms (CFM) in Iraq), including digital, non-digital, integrated, and dedicated channels offering a standar...Publish date: 18 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Tool 4.4.5.1 - Help Website Feedback and Complaints Form – UNHCR Jordan
documentProfile: This Tool is a digital feedback form. It could be accessed through the Jordan.help.org website during COVID-19. The digital form collected information from the user and routed it automatical...Publish date: 1 March 2023 (1 year ago)
Create date: 14 November 2022 (1 year ago) -
Yemen - Protection Monitoring Assessments by District Map (Jan - Oct 2022)
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Create date: 15 November 2022 (1 year ago) -
Flash update #6 - UNHCR Northern Ethiopia Situation 10 November 2022
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Create date: 15 November 2022 (1 year ago) -
Flash update #5 - UNHCR Northern Ethiopia Situation 26 October 2022
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Create date: 15 November 2022 (1 year ago) -
Slovakia: Slovak Protection Working Group Task Force on Trafficking in Persons
documentSlovakia: Slovak Protection Working Group Task Force on Trafficking in PersonsPublish date: 15 November 2022 (1 year ago)
Create date: 15 November 2022 (1 year ago) -
Ukraine situation: Moldova: Gender Task Force - Women CSOs RRP 2023 Consultations Report (07 Oct 2022)
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Create date: 15 November 2022 (1 year ago)