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Mobile money enabled cash assistance: User journeys in Burundi

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Document Type: Reports and Assessments
Document Type: English
Publish Date: 14 December 2020 (1 year ago)
Upload Date: 14 December 2020 (1 year ago)
Downloads: 43

Mobile money enabled cash assistance: User journeys in Burundi

Document Type: Reports and Assessments
Document Language: English
This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid. It provides insights into key recipient characteristics, the main “touchpoints” along the user journey, and the factors that enhance and/or frustrate the user experience.

Sectors

  •  Livelihood & Social cohesion
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